First Time Logon Instructions

To log onto the system the first time you will require your 7 digit employee reference number (which can be found on a previous payslip or contract). Select forgotten password and follow the onscreen instructions. Alternatively, Click here to obtain instructions that you can print if required.

Message Board
Due to Essential Maintenance Selfserve4you will be unavailable all day on Friday 23 March

Medway Council PDR Process: The last date for Managers to enter PDR scores onto Selfserve4you is 23 March. Because of planned maintenance this deadline has been extended to Monday 26 March.

Pay for March is currently being processed for Medway Council employees and it is not possible to make any changes to your personal or bank account details. If you urgently need to make a change to your bank account, please contact your designated Payroll Officer.

Payslips for your February salary will be available to view from Wednesday 21 March 2018.

Gravesham Borough Council employees : Wednesday 14th March is the last day for all correspondence and claims to be received by HR Services to guarantee payment / changes are made.

Staff are reminded that changes to personal and bank account details must be actioned on-line. Please do not send paper notification to HR Services as it will not be processed.

Contact Us
For general SelfServe4You queries
Password resets available by using the above Forgotten Password option.
For general SelfServe4You queries or problems resetting your password please email or contact the HR Advice Line on 01634 334499.
Schools employees please email or contact the Schools HR Team on 01634 333724.

For Payroll Queries
please click here to identify your pay clerk and their direct telephone number. Alternatively email queries can be directed as follows:
Gravesham Borough Council employees -
Medway Council employees - .

For HR related queries
Gravesham Borough Council employees please contact your HR Team by email at
Medway Council employees please contact the HR Advice Line on 01634 334499 or email
Schools Employees please email or contact the Schools HR Team on 01634 333724.

Important Information for Medway Council & Gravesham Borough Council Employees - National Fraud Initiative
We participate in the National Fraud Initiative: a data matching exercise carried out by the Cabinet Office. We are required to provide key payroll data and personal identifiers, such as contact details, to bodies responsible for auditing, administering public funds or where undertaking a public function for the purposes of preventing and detecting fraud.

Medway Council Employees can click here for more details.

Gravesham Borough Council Employees can click here for more details.

Alternatively you can contact the Audit & Counter Fraud Team using the following email address:

Are you a Medway Resident?
Staff may apply and be eligible to receive assistance by way of a council service (including but not limited to disabled parking Blue Badge, social housing) or financial assistance (including but not limited to housing benefit, council tax discounts, care package).

It remains your responsibility to report immediately, to the relevant council department, any changes in your circumstances including all changes to your earnings which may affect your entitlement to the service or financial assistance you receive.

Please note: Medway Council will not be held liable for any actions resulting from an individual disclosing personal information and/or login credentials. Before entering the system please remember that it contains confidential information, and by logging on you are agreeing to comply with any relevant policies or legislation relating to IT or information security.

External Contacts

For Information on Tax, please click here.
For Information on National Insurance (NI), please click here.

Pension Schemes

For information on the Local Government Pension Scheme (LGPS), please click here.
For information on the Teachers Pension Scheme (TPS), please click here.

Supported Web Browsers
The following Web Browsers are supported for use with SelfServe4You;

  • Internet Explorer Version 8 and Above
  • Mozilla Firefox
  • Safari on Apple Mac
Our software provider is in the process of developing the software to support Google Chrome

If you have been experiencing any problems, please ensure you are using one of the supported browsers.