First Time Logon Instructions

To log onto the system the first time you will require your 7 digit employee reference number (which can be found on a previous payslip or contract). Select forgotten password and follow the onscreen instructions. Alternatively, Click here to obtain instructions that you can print if required.

Message Board
Pay for February is currently being processed and it is not possible to make any changes to your personal or bank account details. If you urgently need to make a change to your bank account, then please contact your designated Payroll Officer.

Payslips for February salary will be available to view from Wednesday 21 February with the exception of Gravesham Borough Council payslips which will be available on Friday 23 February 2018.

Contact Us
For general SelfServe4You queries
e.g. password resets please contact the HR Advice Line on 01634 334499 or email .

For Payroll Queries
please click here to identify your pay clerk and their direct telephone number. Alternatively email queries can be directed as follows:
Gravesham Borough Council employees -
Medway Council employees - .

For HR related queries
Gravesham Borough Council employees please contact your HR Team by email at
Medway Council employees please contact the HR Advice Line on 01634 334499 or email

Important Information for Medway Council & Gravesham Borough Council Employees - National Fraud Initiative
We participate in the National Fraud Initiative: a data matching exercise carried out by the Cabinet Office. We are required to provide key payroll data and personal identifiers, such as contact details, to bodies responsible for auditing, administering public funds or where undertaking a public function for the purposes of preventing and detecting fraud.

Medway Council Employees can click here for more details.

Gravesham Borough Council Employees can click here for more details.

Alternatively you can contact the Audit & Counter Fraud Team using the following email address:

Are you a Medway Resident?
Staff may apply and be eligible to receive assistance by way of a council service (including but not limited to disabled parking Blue Badge, social housing) or financial assistance (including but not limited to housing benefit, council tax discounts, care package).

It remains your responsibility to report immediately, to the relevant council department, any changes in your circumstances including all changes to your earnings which may affect your entitlement to the service or financial assistance you receive.

Please note: Medway Council will not be held liable for any actions resulting from an individual disclosing personal information and/or login credentials. Before entering the system please remember that it contains confidential information, and by logging on you are agreeing to comply with any relevant policies or legislation relating to IT or information security.

External Contacts

For Information on Tax, please click here.
For Information on National Insurance (NI), please click here.

Pension Schemes

For information on the Local Government Pension Scheme (LGPS), please click here.
For information on the Teachers Pension Scheme (TPS), please click here.

Supported Web Browsers
The following Web Browsers are supported for use with SelfServe4You;

  • Internet Explorer Version 8 and Above
  • Mozilla Firefox
  • Safari on Apple Mac
Our software provider is in the process of developing the software to support Google Chrome

If you have been experiencing any problems, please ensure you are using one of the supported browsers.