First Time Logon Instructions

To log onto the system the first time you will require your 7 digit employee reference number (which can be found on a previous payslip or contract). Select forgotten password and follow the onscreen instructions. Alternatively, Click here to obtain instructions that you can print if required.

Message Board
September payslips for Medway Council employees are now available to view.

Medway Council employees: Monday 7th October is the last day for all correspondence and claims to be received by Payroll/HR Services to guarantee payment / changes are made.

Gravesham Borough Council employees : Friday 11th October is the last day for all correspondence and claims to be received by Payroll/HR Services to guarantee payment / changes are made.

Staff are reminded that changes to personal and bank account details must be actioned on-line. Please do not send paper notification to Payroll/HR Services as it will not be processed.

If you have left employment since 6th April your P45 will now be available to view and print in Pay Documents.

Attention all email address holders:
Your email address is no longer valid and you need to be issued with a new email account. Please contact Marc Dermody on
01634 338558 who will activate a new address for you with the suffix You can still access SS4U but until your new address is set up, you will not receive any email notifications from the site - ie leave authorisations, password resets etc.

P11ds for 2018/19 are now available in Pay Documents.

P60s for 2018/19 are now available to view in Pay Documents.

Important Information for Medway Council & Gravesham Borough Council Employees - National Fraud Initiative
We participate in the National Fraud Initiative: a data matching exercise carried out by the Cabinet Office. We are required to provide key payroll data and personal identifiers, such as contact details, to bodies responsible for auditing, administering public funds or where undertaking a public function for the purposes of preventing and detecting fraud.

Medway Council Employees can click here for more details.

Gravesham Borough Council Employees can click here for more details.

Alternatively you can contact the Audit & Counter Fraud Team using the following email address:

Are you a Medway Resident?
Staff may apply and be eligible to receive assistance by way of a council service (including but not limited to disabled parking Blue Badge, social housing) or financial assistance (including but not limited to housing benefit, council tax discounts, care package).

It remains your responsibility to report immediately, to the relevant council department, any changes in your circumstances including all changes to your earnings which may affect your entitlement to the service or financial assistance you receive.

Please note: Medway Council will not be held liable for any actions resulting from an individual disclosing personal information and/or login credentials. Before entering the system please remember that it contains confidential information, and by logging on you are agreeing to comply with any relevant policies or legislation relating to IT or information security.

For SelfServe4You Queries and Medway Council general HR queries - please contact the HR Advice Line on 01634 334499 or log a call to HR Advice on the Service Portal.
For Gravesham Borough Council general HR queries please email
For Payroll Queries please click here to identify your payclerk and their direct line telephone number.

External Contacts

For Information on Tax, please click here.
For Information on National Insurance (NI), please click here.

Pension Schemes

For information on the Local Government Pension Scheme (LGPS), please click here.
For information on the Teachers Pension Scheme (TPS), please click here.

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  • Mozilla Firefox
  • Safari on Apple ios
  • Google Chrome
If you have been experiencing any problems, please ensure you are using one of the supported browsers.